“Customer expectations have never been higher, and businesses need tools that empower them to know, understand, and remember their customers,” said Tomas Gorny, Nextiva CEO. In fact, Gartner research confirms that by 2025, 40% of customer service organizations will become profit centers by leading in digital customer engagement. It is more important than ever for businesses to deliver on customer experience, not only to retain customers but to drive new business. At the same time, customers have increased their demands and expectations around seamless and flawless customer service. Over the past year, the shift to remote workforces and online communication channels accelerated the digital transformation for companies of all sizes. Nextiva Contact Center is available now to Nextiva customers and via channel partners for more information, please visit /contactcenter.
Integrated with Nextiva Phone System, Nextiva Contact Center enables organizations to engage with customers across channels and gives agents the nimble collaboration tools they need to increase first call resolution and improve customer satisfaction. Marketing Technology News: Okta Welcomes John Zissimos As Chief Digital Officer
“Customer expectations have never been higher, and businesses need tools that empower them to know, understand, and remember their customers” Nextiva (the cloud communications company, announced launch of Nextiva Contact Center, a new Contact Center as a Service (CCaaS) offering. Nextiva phone system and contact center offerings deliver an integrated, cloud customer engagement solution
0 kommentar(er)
